Keep the device unmodified
Do not physically modify the computer equipment. Do not remove asset tags or apply stickers or skins.
Before you begin
Computer equipment policy
These rules apply to your company-issued device.
Protect it from liquid
Do not expose the equipment to liquid or moisture. If a spill occurs, shut down the laptop immediately, unplug power, attempt to dry it, and contact the EIT Service Center or local IT Support.
Keep it with you while traveling
Do not store your laptop in a car, including the trunk. If you place it in an overhead bin or under a seat, remember to retrieve it.
Report loss or theft
Report any lost or stolen device to the Security Operations and Information Center immediately at 614-757-3333.
Headsets
Global Technology and Business Services does not supply headsets. Contact your department's administrative assistant if you want to order one.
Return replaced equipment
Computer equipment replaced because of Tech Refresh, breakage, or separation must be returned within 7 days. Equipment not returned within the stated timeframe may be charged to the business cost center.
Laptop setup
Set up your new device
Open the box, connect the power adapter, and press the power button. You can complete setup while working on your older device.
Do not power off or restart during setup
The device will reboot several times on its own. Do not manually power it down unless the Service Center instructs you to do so.
Confirm your region
At “Start with region. Is this correct?” select your country or region, then select Yes.
Choose a keyboard layout
Select your desired keyboard layout, then select Yes.
Skip the second keyboard
At “Do you want to add a second keyboard layout?” select Skip.
Connect to a network
Select an available network. At a Cardinal Health facility, use the Guest wireless network. Enter the network security key if prompted, then confirm the device is connected.
Allow the device to update
After connecting to the internet, the update screen appears. Give the device a few moments to update.
Authenticate your enterprise logon
Start at Microsoft sign-in, continue to the Cardinal Health ADFS credentials screen, and then complete Okta Verify.
Let automated setup complete
The device will reboot several times. This is normal and may take a couple of hours depending on the internet connection.Do not manually power down the laptop.
Sign in to Windows
Press CTRL + ALT + DELETE. On a blue login background, use your Cardinal Health Enterprise ID in first.last format and your password. On a black login background, use your @CardinalHealth.com email address and password.
Connect GlobalProtect
When GlobalProtect opens, enter your enterprise credentials and authenticate through Okta Verify. GlobalProtect establishes a secure, encrypted connection to the internal network.
Confirm your certificate
If prompted, select OK, then confirm connectivity by checking the GlobalProtect client.
Install applications
Open Company Portal from the desktop or search for it in the Start menu. If an application is unavailable, submit a Software License Request through Get IT Help.
Old device return
Return your old equipment
Use the path that matches your location. The old device to be returned within 7 days of receiving the new device.
Please check your Tech Refresh email for specific mailing instructions.
Drop off at the IT Clinic
Visit the IT Clinic at East Campus, 7000 Cardinal Place. Clinic hours are Monday through Friday, 8:00 a.m. to 4:45 p.m. Eastern.
Ship at a staffed FedEx location
Package the old device, and refer to your tech refresh email for specific shipping instructions
Submit an equipment return request
If the label is illegible or no staffed FedEx location is available, use the “Move or Return of Unused Computer Equipment” request.
Use a FedEx-staffed location
Do not use a FedEx Authorized Ship Center such as “PaknMail,” or a drop-off location such as Walgreens or Dollar General. Choose a location offering Shipping Assistance and marked FedEx Staffed.
Find a staffed FedEx locationDo not pay with a corporate or personal card
Packaging items can be billed to the listed account. Charges paid by corporate card or personal card will not be reimbursed.
Pack the equipment
Use the box that contained the new device and include the old device and any other equipment being returned.
Ship from the correct location
Take the package to a full-service, FedEx-staffed location and provide the shipping details shown above.
Email the tracking number
Send the tracking number supplied by FedEx to GMB-RCS-Hub-Ohio-TechRefresh@cardinalhealth.com.
What if the shipping label is illegible?
Open a “Move or Return of Unused Computer Equipment” request using the equipment return guide.
What if there is no staffed FedEx location nearby?
Use the same “Move or Return of Unused Computer Equipment” request in the equipment return guide.
Return deadline and escalation
The old device must be returned within 7 days of receiving the new device. If the device is not received in that timeframe, the issue will be escalated to leadership. Failure to return it within the stated timeframe will result in a non-refundable charge for its full cost to the cost center.